Job Description

Client: CBTS

Title: Cisco Engineer (CCNA)

Location: West Jefferson, NC M-F 8am – 5pm

Duration: Direct Hire

Pay: $75,000 + 10% Bonus (Yearly)

CBTS is searching for a certified Cisco CCNA Engineer level 2 to support the deployment, build, and operational maintenance of an enterprise Cisco networking infrastructure environment. This environment includes routers, switches, and firewalls . The ideal candidate will have hands-on experience in network monitoring tools and a solid understanding of ServiceNow for creating, triaging, and resolving network tickets. This role is perfect for someone who holds a CCNA and 3+ years of professional experience , is detail-oriented, and eager to grow in enterprise networking.

Key Responsibilities

Deployment & Build

• Install, configure, and validate Cisco routers, switches, and firewalls (e.g., ISR/ASR, Catalyst/Nexus, ASA/FTD).
• Implement basic L2/L3 configurations: VLANs, trunks, EtherChannel, STP, inter-VLAN routing, static routes, and OSPF/EIGRP (entry-level scope).
• Apply and document firewall policy changes under supervision (ACLs, NAT, basic rule hygiene).
• Execute network changes following change management processes, with pre/post validation.

Operations & Maintenance

• Perform routine device health checks, backups, inventory updates, and OS/image management (planned upgrades under guidance).
• Troubleshoot network incidents: interface/duplex errors, routing reachability, DHCP/DNS issues at the network edge, and basic wireless connectivity escalations.
• Maintain configuration standards and runbooks; ensure compliance with operational and security baselines.

Monitoring & Incident Management

• Monitor network performance and availability using common tools (e.g., SolarWinds, PRTG, Thousand Eyes, DNAC—tooling may vary).
• Investigate alerts (latency, packet loss, interface down, CRC errors), escalate as needed, and drive resolution for Level 1/2 scope.
• Create, update, and resolve ServiceNow incidents, requests, and changes; ensure accurate categorization, impact/urgency, and documentation.
• Provide timely communications and status updates to stakeholders per SLA.

Collaboration & Documentation

• Partner with senior engineers, operations, and security teams on troubleshooting and deployments.
• Maintain clear, accurate network diagrams, asset records, and knowledge base articles.
• Contribute to continuous improvement by identifying recurring issues and recommending fixes or automation.

Requirements (Must-Have)

• Active Cisco CCNA certification .
• Hands-on experience deploying and maintaining Cisco routers, switches, and firewalls in a production or lab environment.
• Candidate needs to have basic Network Troubleshooting CLI experience with PING, TraceRoute, Etc.
• Proficiency with network monitoring tools (alert interpretation, root-cause basics, remediation steps).
• Experience using ServiceNow to create, triage, and resolve network-related tickets.
• Solid understanding of networking fundamentals: TCP/IP, subnetting, VLANs, trunking, STP, routing basics (static/OSPF/EIGRP), ACLs, NAT.
• Familiarity with CLI-based configuration and show/diagnostic commands (show ip interface brief, show run, show vlan, show cdp neighbors, etc.).
• Strong documentation, communication, and customer service skills.
• Ability to follow standardized procedures and operate within SLAs and change control processes.

Preferred Qualifications (Nice-to-Have)

• Exposure to Viptella SD-WAN build and Support
• Exposure to Cisco Firepower/FTD and ASA policy management; familiarity with FMC.
• Experience with Wireless LAN basics (controllers/APs, SSIDs, authentication flows).
• Basic understanding of VPNs (site-to-site, remote access) and QoS concepts.
• Experience with DNS/DHCP interactions at the network edge; familiarity with RADIUS/TACACS+ .
• Scripting or automation exposure (e.g., Python, Ansible) for tasks like backups or config checks.
• Knowledge of ITIL practices; prior work in a NOC or MSP environment.

CBTS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

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